Shipping Policy

Welcome to Lighting Plus. If you wish to purchase from our on-line catalog, you accept these conditions. Please read them carefully. Lighting Plus reserves the right to modify or change the Terms and Conditions at any time without prior notice to you.

Warranties:
All products sold by Lighting Plus are covered by the manufacturer’s warranty. If you have purchased a product from Lighting Plus and find it to be defective, please contact Customer Support at [email protected] for assistance in processing your claim. Lighting Plus is in no way liable for any installation, and is not responsible for any associated expenses incurred. Defective Products: If within (5) days of receiving your order, any product proves to be defective, contact Customer Support at [email protected] immediately. Do Not Ship the product back without contacting us first for an (RGA) # and return instructions. After we receive the defective merchandise, we will test it, if need be, and we will ship back to you (at our expense) a non–defective replacement product.

Delivery Time: Orders take approximately 7 to 10 business days for delivery depending on availability. Occasionally production schedules change and a product will be temporarily out of stock. This can cause delays. Backorders are beyond our control. Delivery times are subject to change without notice. Lighting Plus is in no way responsible for any factory delays and we will not compensate for delayed orders. Please contact Customer Support at [email protected] if your order has not been received in the expected time frame. We will contact you by e-mail with any backorder information we receive.

Oversized Items:
Most orders over 0 will ship for free. However, there are some larger items that require extra postage. We will contact you if extra charges for shipping apply or you can contact us at [email protected] to see if your order will require extra shipping fees.

Shipping Damage:
If the packaging appears to be damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper's proof-of delivery slip, you include a note stating the package is or appears to be damaged. If you do accept a damaged shipment, please inform Customer Support at [email protected] and the carrier (UPS, Fed-Ex, etc.) immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier yourself.